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New to Danville or moving across town?
Apply for water, sewer and trash service here!
To begin Water/Sewer/Trash Service, please download and complete the Application for Service and return to the City of Danville Utilities Department at 445 W Main Street, Danville, KY. or e-mail the application.
Deposits will be required prior to connection.
Once your application is processed, you can expect next-business day connection.
Download here:
Application for Water Service
Mail or deliver to City of Danville Municipal Utilities, 445 W Main Street, Danville, KY 40422, or e-mail the application
Applicants are required to provide a copy of their driver's license or government-issued ID.
For renters - you must present a copy of your lease.
Please call 859-238-1200, option 1 and 2 for assistance.
Once your application is received, a member of the Utility Department staff will contact you regarding your deposit. Deposits must be paid prior to connection.
Once you have received your account number, it is encouraged, not required, to register your account with InvoiceCloud, the online portal for managing your account and payments.
Register for Online Account
*Have your account number ready. You can find it on your latest bill or contact the water department at 859-238-1200, option 1 and 2, to receive it*
How to Register Account (PDF)
How to Register Video
See also: How to Read Your Bill
After your account is registered you will be able to read your bills, manage your payments and receive notifications.
You can find all our Payment Options here
Additional Information:
- Payments are due on the 10th each month.
Bills are automatically mailed through a third-party each month. Failure to receive your bill in the mail does not relieve liability. Please contact the USPS If you are experiencing mail delays. - How to enroll - Autopay (PDF) (Customers who were previously enrolled in ACH (automatic payments) will not be required to re-enroll. However, those customers will need to register or contact the water department at 859-238-1200, option 1 and 2, to change any payment information in the future.)
- How to Enroll - Paperless Billing
- How to Enroll - Pay by Text (you may also request this service with a representative at anytime!)
- Invoice Cloud Frequently Asked Questions
- Payment Options
In addition to billing notifications from Invoice Cloud, it is encouraged that you sign up to receive notifications from the City of Danville regarding things like Boil Water Advisories, road closures, etc.
Sign up here
To report water service issues, please call 859-238-1200, option 1 and 2, during normal business hours. After hours, contact the water plant at 859-238-1241.
The DanvilleKY App is also a great option for reporting non-emergency issues. Find it for Apple or Android.
New Construction or New Service?
Please contact 859-238-1200, *1 *2 for information regarding your new service, tap fees and connection dates.