Alert: The Boil Water Advisory for Crystal Springs Road, Danville, KY was lifted at 4:26 PM June 20, 2018. Click here for more information about these types of advisories.
As part of the City’s ongoing commitment to maintain a high quality of life for our citizens through cost-effective, innovative systems, contractors working for the City of Danville are implementing an advanced metering infrastructure (AMI) system for our water utility.
The Project includes enhancing nearly every residential and commercial water meter in the City of Danville with new, state-of-the art technology that can wirelessly communicate usage data to the utility. The implementation began in January 2018, a process that will take nearly eight months when complete. Once installed, advanced meter technology will be able to collect multiple remote meter reads per day, allowing for better leak detection and improved customer service. As of May 1st the Project is 60-70% complete.
An important component is alteration of customer accounts with new meter I.D. numbers and in some cases unit of measure changes. As with any project in which computer data is altered the possibility for data duplication or other data corruption exists. The City’s project is not immune to these issues and as the project has occurred City staff has worked diligently to eliminate the possibilities in advance as well as to make corrections immediately or as soon as possible upon there discovery.
One example of import data issues is “usage billing duplication”. It occurs change out when the timing of the meter register reset artificially adds usage to the customer account. Upon discovery of the sensitive nature with the timing of the data alteration, City staff took steps to eliminate continued issues. However, the Contractor scheduling has caused this to occur again in the April billing cycle. While the problem isn’t widespread within the utility system it does have the potential to impact customers within two specific meter routes. When identified the City is able to make corrections to the account.
If you have questions about your billing please call City Hall at (859) 238-1200 with questions. You can also visit our Project Updates page for other project information.