FAQs • Danville, KY • CivicEngage

What if I can't pay my bill on time?: Bills are due by the 10th of the month. Payment plans are available only before the due date of the 10th and only two payment plans may be approved per year. Delinquent notices are mailed and due approximately two weeks later. The delinquent notice includes a 10% penalty and payment is due on the due date listed on the notice. This is considered an extension and no other extensions will be approved after the due date of the delinquent notice.

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Finance

1. What water bill payment methods are available?: Payments for water services may be made in person at City Hall by cash, check, or Money Order made out to "City of Danville", credit card/debit card online by clicking our Online Payments button on our website homepage, or by registering for the ACH/Direct Debiting program Monday through Friday between the hours of 8:30 am and 5 pm. There is also an after-hours drop box available at the entrance of City Hall and a drive-up drop box in the back parking lot. When using the dropbox or paying by mail, please make sure that your check includes either the Book and Account numbers or the service address.

2. How often do you read my meter?: Meters for residential water customers are read every other month, and the resulting bills are due on the 10th of the following month. When applying for water service, a customer service representative should be able to determine whether your due date for payment will be even or odd-numbered months.

3. What if I can't pay my bill on time?: Bills are due by the 10th of the month. Payment plans are available only before the due date of the 10th and only two payment plans may be approved per year. Delinquent notices are mailed and due approximately two weeks later. The delinquent notice includes a 10% penalty and payment is due on the due date listed on the notice. This is considered an extension and no other extensions will be approved after the due date of the delinquent notice.