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Communications

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1. What are the requirements of a 911 telecommunicator?

* Must be 18 years of age or more on date of appointment
* Must be a citizen of the United States
* Must have 20-20 binocular vision with no color blindness
* Must have no uncorrected hearing impairment
* Must successfully pass a detailed bakcground check
* Must be able to sit for long periods of time
* Must have full use of all limbs
* Must be able to type
* Must be able to successfully complete required annual training in order to obtain and maintain required certifications
* Must have a high school diploma or equivalent
* Must participate in drug and alcohol testing

9-1-1 Telecommunicators must have good computer skills, a good working knowledge of the Boyle County area, ability to multi-task under stressful situations and have a strong desire to help others in their time of need.

* Applications are taken by Human Resources at City Hall.

2. When should I use 9-1-1?

9-1-1 is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from law enforcement, ambulance or fire personnel. The Danville 9-1-1 Center answers and dispatches approximatley 300 phone calls per 24-hour shift.

3. When calling 9-1-1 what is the difference between calls made from a landline phone(plugs in the wall), a cellular phone, and a VOIP(voice over internet phone) call?

* Calls received at the 9-1-1 Public Safety Answering Point from landline telephones receive resident's name, address, and telephone number for the address where the call is being made.

* Calls received at the 9-1-1 Public Safety Answering Point from cellular phones receive the cellular company of the telephone, the telephone number, and the tower that the cellular phone has hit. Technology is in the process of placing GPS devices in cellular phones so that 9-1-1 operator's can map where the cellular phone is located in times of emergency.

* Calls rerceived at the 9-1-1 Public Safety Answering Point from VOIP telephones receive the telephone number for the citizen and that the call is VOIP. The 9-1-1 operator will have to question the caller to ascertain other pertinent information such as location of the emergency before they can dispatch emergency services.

4. What should I do with my old cellular phone?

Cellular telephones, as long as they are charged, can still call 9-1-1 for emergency assistance. Unused cellular devices should never be given to children as play toys. 9-1-1 centers across the country struggle with children playing on 9-1-1 using discarded cellular devices.

Some court systems and domestic violence centers collect old cellular phones to give to victims of domsestic violence for emergency use. There are agencies that collect old cellular devices to refurbish for use by military personnel. Contact your cellular vendor for guidelines for disposal.