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ABC

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1. When will Danville be wet?

If the voters change the local option status of the territory, the new "wet" or "dry" status goes into effect sixty (60) days from the date of the entry of the county board of election commissioners in the order book of the county judge/executive. KRS 242.190(1) and KRS 242.200. The election in Danville was certified and entered into the order book on March 4 so we will go WET on May 4th.

2. What are Quota Licenses?

There are a limited number of liquor drink ("LD") licenses and liquor package ("LP") licenses available in a wet territory. These are referred to as "quota" licenses.

In counties containing second to fourth class cities, one (1) LP license is available for every 2,300 county residents, and one (1) LD license is available for every 2,500 county residents. 804 KAR 9:010. The ABC Board can set lower city LP and LD quotas and have for other cities. They have indicated that Danville will be eligible for six (6) LD and six (6) LP licenses. KAR 9:010

3. Does an application for an Alcohol License require prior Local Approval?

If a city or county has a corresponding local ABC license, the local ABC Administrator, must first grant local license approval before an applicant can obtain a state license. KRS 243.370

4. Can Minors be on licensed Premises where alcohol is sold?

Generally, a licensee cannot permit a minor less than twenty-one (21) years of age to remain on any premises where alcoholic beverages are sold by the drink or consumed on the premises. There are numerous exceptions to this rule see KRS 244.085(6).

5. Can Danville impose license fees for the privilege of manufacturing and trafficking in alcoholic beverages?

The legislative body of any city or a consolidated local government in which traffic in alcoholic beverages in not prohibited under KRS Chapter 242 may impose license fees for the privilege of manufacturing and trafficking in alcoholic beverages. Only those licenses set out in this section shall be issued, and the fee for each shall not exceed the specified amount set out in KRS 243.070

6. State Licensing FAQ's

See Licensing

7. My customers love Texas Hold 'Em. Can I host a weekly game with small buy-in?

Permitting gambling is a crime in Kentucky. If there is a buy-in, no matter how small, and a cash payout or other reward, no matter how small, it will be construed as gambling under Kentucky Law. Licensees commit a crime when they permit gambling on their premises, even if they do not receive a "cut" or profit from the game. The criminal penalties include a fine up to $250.00 and/or 90 days in jail for an individual, and a fine up to $5,000.00 for a corporation. In addition, the ABC will administratively cite the licensee resulting in large civil fines, license suspension or even revocation. State ABC

8. What are the State ABC Licensing FAQ's?

The State ABC Office answers several of your licensing questions on their website at Licensing.

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Board Of Commissioners

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1. How Long Is A Mayor's Term In Office

The mayor is elected to serve four year terms. There is no limit on a number of terms a mayor can serve.

2. How Long Is A Commissioner's Term In Office

A commissioner is elected to serve two year terms. There is no limit on a number of terms a commissioner can serve.

3. What Is The Mayor Pro-Tem

Mayor Pro-Tem is elected from among the commissioners to serve in the mayor's absence.

4. How often does the Board of Commissioners meet?

By statute, the Board must meet at least monthly at such times and places as are fixed by ordinance. In Danville, according to the current ordinance, the Board meets twice a month: at 6:30 pm on the second and fourth Monday. The Board may vote to suspend meetings or meet at other times (called Special Meetings) provided proper notice is provided.

5. Do the Mayor and all the Commissioners have to be present at a City Commission Meeting to conduct business?

A minimum of three of the five members of the Board of Commissioners must be present to conduct business. The Mayor counts as one of the five members.

6. Can the Mayor veto a vote by the Commissioners?

No, under Danville’s form of government, the Mayor votes on an equal basis with the Commissioners and has no power to veto an action of the Commission.

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Cemetery

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1. Who do I contact to find a grave site?

Contact the City Engineer's Office at 219 West Walnut, Danville, KY (859)238-1200 from 8:30 to 5:00 M-F. There is also kiosks at the Cemeteries that contain copies of the Interment Books.

2. Who do I contact to purchase a grave?

Contact the City Engineer's Office at 219 West Walnut, Danville, KY (859)238-1200 from 8:30 to 5:00 M-F. Check the Cemetery Fee Schedule for pricing. Cemetery Fee Schedule

3. Where are graves available for purchase located in the Cemeteries?

Hilldale has graves available throughout the eastern end of the Cemetery. Bellevue has single graves available throughout the Cemetery, but multiple graves are only available in Section U near the main entrance.

4. Who do I contact to schedule a burial or cremation service?

Contact the City Engineer's Office at 219 West Walnut, Danville, KY (859)238-1200 from 8:30 to 5:00 M-F. For services scheduled for a Monday, the City must be notified by the previous Friday. Check the Cemetery Fee Schedule for pricing. Cemetery Fee Schedule

5. Am I allowed to place artificial arrangements on a grave site?

No, unless the arrangement is attached to the headstone and does not disrupt mowing services. Also, artificial arrangements may be placed on the ground 10 days prior to and 5 days after Easter and Memorial Day. Check the Cemetery Rules and Regulations Section 5 for more details. Cemetery Rules & Regulations

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Codes

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1. If I want to open a business, do I need a business license and how much will it cost?

If your business is located within the City limits of Danville, the City of Danville requires you to purchase a license for a one-time fee of $25. You can download instructions and a business license form on the Business / Occupational Licensing page.

Boyle County requests that you register your business with the Tax Administrator, but a license is not required. However, if your business is located in Parksville, Perryville, or Junction City, you may need to check their requirement.

2. If my business is located within the city limits, do I withhold only City of Danville taxes for employees?

Employees working within the City of Danville are subject to the City of Danville and Boyle County tax fees.

3. What is the withholding percentage for Boyle County and Danville on the Quarterly Return?

Boyle County withholding rate is .75% and the City of Danville is 1.25%. This is calculated on absolute gross wages before any deductions, which includes salaries, commissions, or any other form of remuneration paid by an employer for services performed by an employee.

4. Where can I find additional Payroll/Net Profit Information?

Additional Payroll and Net Profit Information can be found in our document library.

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Communications

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1. What are the requirements of a 911 telecommunicator?

* Must be 18 years of age or more on date of appointment
* Must be a citizen of the United States
* Must have 20-20 binocular vision with no color blindness
* Must have no uncorrected hearing impairment
* Must successfully pass a detailed bakcground check
* Must be able to sit for long periods of time
* Must have full use of all limbs
* Must be able to type
* Must be able to successfully complete required annual training in order to obtain and maintain required certifications
* Must have a high school diploma or equivalent
* Must participate in drug and alcohol testing

9-1-1 Telecommunicators must have good computer skills, a good working knowledge of the Boyle County area, ability to multi-task under stressful situations and have a strong desire to help others in their time of need.

* Applications are taken by Human Resources at City Hall.

2. When should I use 9-1-1?

9-1-1 is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from law enforcement, ambulance or fire personnel. The Danville 9-1-1 Center answers and dispatches approximatley 300 phone calls per 24-hour shift.

3. When calling 9-1-1 what is the difference between calls made from a landline phone(plugs in the wall), a cellular phone, and a VOIP(voice over internet phone) call?

* Calls received at the 9-1-1 Public Safety Answering Point from landline telephones receive resident's name, address, and telephone number for the address where the call is being made.

* Calls received at the 9-1-1 Public Safety Answering Point from cellular phones receive the cellular company of the telephone, the telephone number, and the tower that the cellular phone has hit. Technology is in the process of placing GPS devices in cellular phones so that 9-1-1 operator's can map where the cellular phone is located in times of emergency.

* Calls rerceived at the 9-1-1 Public Safety Answering Point from VOIP telephones receive the telephone number for the citizen and that the call is VOIP. The 9-1-1 operator will have to question the caller to ascertain other pertinent information such as location of the emergency before they can dispatch emergency services.

4. What should I do with my old cellular phone?

Cellular telephones, as long as they are charged, can still call 9-1-1 for emergency assistance. Unused cellular devices should never be given to children as play toys. 9-1-1 centers across the country struggle with children playing on 9-1-1 using discarded cellular devices.

Some court systems and domestic violence centers collect old cellular phones to give to victims of domsestic violence for emergency use. There are agencies that collect old cellular devices to refurbish for use by military personnel. Contact your cellular vendor for guidelines for disposal.

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Finance

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1. What Water Bill Payment Methods Are Available?

Payments for water services may be made by cash, check or money Order made out to “City of Danville” or by
registering for the ACH/Direct Debiting program Monday –
Friday between the hours of 8:30
AM and 5:00 PM. There is also an
after-hours drop box available at
the entrance of City Hall. When
using the drop box or paying by
mail, please make sure that your
check includes either the Book and
Account numbers or the service address.

2. How Often Do You read My Meter?

Meters for residential water customers are read every other month, and the resulting bills are due on the 10th of the following month. When
applying for water service, a customer service representative
should be able to determine whether your due date for payment will be even or odd numbered months.

3. What If I Can't Pay My Bill On Time?

Bills are due by the 10th of the month. Payment plans are available only before the due date of the 10th and only two payment plans may be approved per year. Delinquent notices are mailed and due approximately two weeks later. The delinquent notice includes a 10% penalty and payment is due on the due date listed on the notice. This is considered an extension and no other extensions will be approved after the due date of the delinquent notice.

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Fire Department

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1. How can I get a child seat inspected or installed?

Danville Fire Department has on-staff certified child seat technicians. We will inspect and help with installation by appointment; call (859) 238-1211 to schedule.

We prefer to manage car seat requests after 4:00 pm on weekdays, becaus daily work assignments and fire and emergency calls still take precedence. We cannot guarantee a technician will be available for walk-in requests.

2. Can I get a fire station tour?

With some notification, you usually can. We handle walk-ins regularly, but we have a better organized and more focused tour when we have some notification ahead of time. We accommodate most reasonable requests, although we do need to respect the privacy of our firefighters, since they live here 24 hours at a time.

3. Why do you flow test hydrants?

Fire hydrants are flowed twice a year in Danville, and annually in the rest of Boyle County. This is done to flush the water mains, to determine available water pressure for firefighting purposes, and to identify problems with the system for repair. Testing occurs in the spring and the fall of the year.

4. What can I burn? What restrictions apply?

By state law you can only burn developed brush, such as tree limbs and storm debris, on-site. Construction materials, household waste, scrap wood, pallets, and leaves cannot legally be burned. Open burns must be a safe distance from buildings, power lines, property lines, and should not be done under extremely dry or windy conditions.

5. Where do I get a burn permit? Is there a fee involved?

Inside the City of Danville, contact the Fire Department at (859) 238-1211. In Boyle County, please contact the Boyle County Fire Protection District at (859) 236-8238. No fee is involved, but an on-site inspection may be required before a permit is issued.

6. How can I become a firefighter?

Applications are available from Human Resources at City Hall. You must have a high school diploma or a GED and you must have a valid Kentucky driver’s license, by state law.

7. How can I become a part-time firefighter?

The same qualifications for full-time personnel apply for part-time personnel. Part-time personnel are limited to no more than 35 hours per week and not more than 1,200 hours annually. Part-time hire processes are held as needed.

8. Does the Fire Department clean chimneys?

No. We will usually provide a list of independent businesses that offer chimney-cleaning services, but we do not recommend or single out any particular service. If a homeowner experiences problems with their chimney, we can come out and examine the chimney for potential fire hazards or similar issues.

9. Does Danville Fire Department have a smoke detector program?

No. We can offer information on detector types, placement, and maintenance. We can also come out and check if you are experiencing problems with smoke detectors.

10. What can I do if the water is discolored?

Sometimes during fire hydrant testing, people experience a temporary discoloration due to sediment in the water lines. In most cases, running the tap for a minute will resolve the problem. The Fire Department will publish and announce on radio when hydrant testing occurs, so people can plan ahead and avoid issues with the water discoloration.

11. What about my pets during a fire?

Prevent your pet from starting fires

* Extinguish open flames - Pets are generally curious and will investigate cooking appliances, candles, or even a fire in your fireplace. Ensure your pet is not left unattended around an open flame and make sure to thoroughly extinguish any open flame before leaving your home.
* Remove stove knobs - Be sure to remove stove knobs or protect them with covers before leaving the house. According to the National Fire Protection Association, a stove or cook top is the number one piece of equipment involved in your pet starting a fire.
* Invest in flameless candles – These candles contain a light bulb rather than an open flame, and take the danger out of your pet knocking over a candle. Cats are notorious for starting fires when their tails turn over lit candles.
* Beware of water bowls on wooden decks – Do not leave a glass water bowl for your pet outside on a wooden deck. The sun’s rays when filtered through the glass and water can actually heat up and ignite the wooden deck beneath it. Choose stainless steel or ceramic bowls instead.

Keep your pets safe

* Keep Pets Near Entrances When Away From Home – Keep collars on pets and leashes at the ready in case firefighters need to rescue your pet. When leaving pets home alone, keep them in areas or rooms near entrances where firefighters can easily find them.
* Secure Young Pets - Especially with young puppies, keep them confined away from potential fire-starting hazards when you are away from home such as in crates or behind baby gates in secure areas.
* Since Pets Left Alone Can’t Escape a Burning Home – Consider using monitored smoke detectors which are connected to a monitoring center so emergency responders can be contacted when you’re not home. These systems provide an added layer of protection beyond battery-operated smoke alarms.
* Affix a Pet Alert Window Cling – Write down the number of pets inside your house and attach the static cling to a front window. This critical information saves rescuers time when locating your pets. Make sure to update the number of pets listed.

Get a free Pet Alert Window Cling from ADT

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GIS

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1. How do I purchase maps?

A Data Request Form needs to be completed along with a License Agreement and sent to the GIS Department.

2. How much do the maps cost and what format are they available in?

Maps are available in a variety of formats and vary in cost. A list of formats and costs can be found in the Fee Schedule.

3. Are maps only available for Danville?

The GIS Department also has maps available for Junction City, Perryville, and Boyle County.

4. What type of data is available?

The city has a large amount of data available. Some examples are: water lines, sewer lines, road center lines, fire hydrants, manholes and contour lines.

5. What format is the data?

There are several types of data formats available. The most common is ESRI shapefiles. These can be converted to CAD files. We also have tif files for aerial photography.

6. Can I request specific data?

Generally no. If the city doesn’t already have the data, it isn’t available from us. The exception would be if it was for a city project.

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Information Technology

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1. I need help using this site, who can I contact?

Our IT staff will be glad to assist you with our website, please complete the website assistance form.

2. What jobs are available in the Information Technology department?

To check for current city job opportunities, or to sign up for job notifications visit the job opportunites page.

3. How can my company become a computer equipment vendor to the city?

Please complete and return our vendor mailing list application.

4. How can I suggest content for the web site?

If there is something you would like us to add to the site, please use the contact us form and select "Information Technology" for the department.

Contact Us

5. What other types of equipment is IT resposible for?

The IT department also maintains city phone systems, network switching and routers, water/sewer SCADA & AMR equipment, wireless broadband radios, and many other specialized devices.

6. What do the terms SCADA & AMR stand for?

SCADA stands for Supervisory Control And Data Acquisition.

AMR stands for Automated Meter Reading.

7. Can I get text notifications on my phone?

You can now sign up to receive "Notify Me" notifications on your cell phone. To sign up go to the Notify Me page and enter in the email address associated to your cell phone.

Example: [10-digit phone number]@text.att.net

Complete US Cell Providers Examples

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Legislative / Executive

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1. If I have a question regarding City services should I contact the Board of Commissioners or the City Manager?

The City of Danville provides many methods for you to get answers to questions regarding City services. We recommend you first consult the FAQs provided for each City Department to see if your question is answered there. Next if you know what City Department is involved, get in touch with the contact listed. If you are not able to find an answer using these methods, contact the City Manager. The Board of Commissioners is always willing to hear from the residents of the City on any matters relating to the City.

2. How do I make an Open Records Request?

Many frequently requested records may be found on our website without the need to make an open records request. We recommend you first look here to determine if the documents you seek are available through the website. If you do not find the documents you seek, you can request records by completing an Open Records Request on-line or visiting City Hall and completing a paper request form.

3. How can I file a damage claim with the city?

You can submit a damage claim online using the link below. You can also contact the city clerk at (859) 238-1200.

Submit Damage Claim

4. What is meant by the Open Meetings?

The Open Meeting Act provides that “All meetings of a quorum of the members of any public agency at which any public business is discussed or at which any action is taken by the agency, shall be public meetings, open to the public at all times [except as otherwise specifically provided for in the Open Meetings Act”.

5. How does the office of the City Clerk differ from that of the City Manager?

By Kentucky statute, all cities, except for first class cities must establish the nonelected office of City Clerk. Among the many duties, the City Clerk maintains and keeps safe the permanent records of the City, answers Open Records requests, publishes notices and legal requirements and maintains the Seal of the City.
The City Manager under Danville’s form of government, is the chief executive/administrative officer of the City. The City Manager exercises the executive powers and functions delegated by statute and ordinance and is directly responsible to the Board of Commissioners.

6. Is the City Manager elected?

The City Manager is a nonelected officer of the City and as such is appointed by a majority vote of the Board of Commissioners, and may only be removed by a majority vote of the Board of Commissioners.

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Parking

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1. Is there a time-limit or cost if I park downtown on the street?

Parking downtown in designated zones is limited to 2-hours Free Parking Monday through Friday, 9:00 am-5:00 pm excluding Saturdays, Sundays, and Holidays.

2. Do I have to park within the parking stalls?

CDO 17-53. Individual parking spaces; manner of parking

The Chief of Police and the City Engineer are hereby directed and authorized to mark off individual parking spaces in the two-hour free parking zone. At each space so marked off it shall be unlawful to park any vehicle in such a way that the vehicle shall not be entirely in the limits of the space so designated.

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Police

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1. How do I obtain a copy of my collision/crime report?

You can come to the police department between 8:30am and 5pm Monday through Friday and speak with the records clerk. She will ask for your name and the location of the incident, or you may provide the report number if the officer gave it to you at the time of the incident. The report division staff will provide you with a photocopy of your report.
If you are unable to come to Danville to get a copy of your report, you can use the "contact us" function of this website to request that a copy be mailed or faxed to you.

2. How many officers does the Danville Police Department have?

The Danville Police Department is currently authorized for 31 sworn officers and 2 non-sworn clerical staff.

All 33 positions are filled at this time.

3. Where is the Police Department located?

The Police Department shares a building with City Hall at 445 West Main Street. The facility is on Main Street between Fourth Street and Fifth Street.

There is a phone on the wall of each vestibule that can be used to contact police personnel after regular business hours.

4. How do I sign up for a "ride-a-long" with the Danville Police Department?

Come to the police station on Main Street and ask to speak to a supervisor. They will provide you with some simple paperwork that will enable the department to schedule a ride time for you. NOTE: the ride-a-long program is generally restricted to citzens of Danville/Boyle County, potential employees, and/or employees of other social service and criminal justice agencies.

5. Is the Danville Police Department hiring officers at this time?

The Police Department takes applications at any time through the human resources department at the Danville City Hall.
Notice will be posted on this website and in several area newspapers when the department is actively seeking to fill a vacant position, and people with applications on file will be contacted by the human resources department.

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Public Works

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1. Who do I contact to request service from the Public Works Department?

You may contact the City Engineer's Office at 219 West Walnut, (859)238-1200, or you many enter a service request into the Request Tracker. Request Tracker

2. Does Public Works maintain all of the Streets?

The City does not maintain the State Roads running through Danville. The State roads are numbered and usually striped. For service on these roads contact the State Maintenance Garage at (859)239-7065.

3. Who maintains Sidewalks?

The property owner is responsible for maintenance and repair of sidewalks in the City of Danville, unless the damage was caused by a City utility or vegetation. Contact the City Engineer's Office for details or exceptions.

4. How do I get a streetlight repaired?

All streetlights in Danville, besides the pedestrian lights on Main Street, are owned and maintained by Kentucky Utilities. To request service on a streetlight, contact KU with the yellow tag number on the light and the street where the light is located. Contact KU at (800) 981-0600 or report the outage at the following link. Report a Streetlight Outage

5. How are streets selected to be paved?

Each year the City receives funds from the State of Kentucky for the repair and maintenance of city streets. These funds are used to pave as much of the City's streets as possible. The list of streets is determined by a several criteria including; pavement condition, traffic capacity, time since previous paving, and location within the City (each year City staff attempts to pave a street in each part of the City). Any questions or requests for a street to be added to the next list should be directed to the Assistant City Engineer, Josh Morgan, at (859) 238-1200.

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Stormwater

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1. What is the purpose of a Stormwater Fee?

The revenue generated by the Utility will be applied to: maintaining and improving existing storm sewer infrastructure; preserving, protecting and improving the water quality issue of stormwater runoff in Danville; and continue developing and implementing the Stormwater Management Program required by the Federal Government in the SMS4 Phase II Kentucky Pollutant Discharge Elimination System (KPDES) Permit. EPA Requirements of Small Communities

2. Who will have to pay the stormwater utility fee?

Everyone within the City uses or benefits from the maintenance and
improvement of the stormwater system. Properties in the City must pay, even those that are tax exempt.
The only exemptions from the fee are city owned streets and sidewalks.

3. How will the stormwater rates be determined?

The Stormwater Management Fee will be based on the impervious area of the
property or unit that is being billed. All residential units and vacant lots will be billed for a quantity of one unit. All other parcels will be billed
based on the impervious surface on the property. The rate for non-residential properties is determined by calculating the
impervious surface area on the property and dividing that number by the average impervious surface area for residential
property in Danville. The result of that calculation determines the quantity of units that each parcel is billed. The current rate for 1 unit $3.36 per month.

4. What is an impervious surface?

An impervious surface is any surface that does not allow rainwater to soak into the ground;
such as buildings, driveways and sidewalks.

5. What can the City do to prevent nuisance flooding at my house?

If the problem is caused by water from a City street, the Stormwater department can install a asphalt curb or put a pipe in your front yard at the property owner's expense. Large scale problems may be a candidate for a project during a watershed analysis. Current Stormwater Projects

6. How did the City determine in what order the Sub-Basins would be analyzed?

The Sub-Basins were prioritized by several different criteria including; size, length of infrastructure, drainage structures, master plan projects, and recent development.

7. What is acceptable to dump into the Storm Sewer System?

Rain water and tap water are the only truly acceptable items that should be dumped into a Storm Sewer System. Whatever enters the Storm Sewer System drains directly into the City's creeks and streams without being treated. More...

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Wastewater Rehab

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1. Where does my line end and where does the City begin?

In most cases the property owner’s line will end at the property line. A good measure of judgment would be the water meter.

2. Can you tell me where my line is located?

No. We only have maps of the main lines. We can however tell you where your line is connected to the city main line. Your builder or plumber may be able to help you locate your line.

3. What can I pour down the drain?

Sanitary sewer systems are designed to treat human wastes and are not capable of treating petroleum products, solvents, pesticides, hazardous chemicals, or cooking grease.

4. How much will it cost for excavating and repairing the line?

Our charge is time and materials. If the problem is in the city line there is no charge. If the problem is where the customer and city lines meet, there is still no charge.

5. What size is my line?

The property owner’s line can be any size. Most of the time it is 4”.

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Wastewater Treatment

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1. What is the purpose of the waste water treatment plant?

The purpose of treating waste water is for protecting public health and the environment.

2. Who owns and operates the waste water treatment plant?

The treatment plant is owned and operated by the City of Danville. The treatment plant also provides service for Junction City.

3. Can the waste water plant safely remove anything we put down the drain?

Definitely not! We rely on living bacteria to treat the waste in the water. There are many substances that will create problems in sewer lines, kill the bacteria, or interfere with their ability to remove contamination.

4. What are some of the things you should not put down the drains?

Even small amounts of highly flammable liquids that evaporate (such as gasoline) can cause an explosion in the sewer lines or at the waste water treatment plant thereby damaging or destroying property or endangering personnel. Acids or caustics can damage sewer lines and shorten operational life as well as kill bacteria.

In high enough volumes animal and vegetable derived fat, oil, and grease can cause problems. It can block your drains and in some cases it can even block the City’s sewer lines, and cause blockages at the treatment plant resulting in higher operating costs.

5. What should be done with animal and vegetable derived fat, oil and grease if they’re not supposed to go down the drain?

For households, they should be put in the trash. This liquid can be solidified by pouring in an empty container and put in the refrigerator.

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Water Distribution

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1. What happens when I have a leak?

You, the customer, are responsible for repairing all leaks, service line breaks, or other problems beyond the service-connection fitting. If you have a question about responsibility, please call our office.

2. How can I locate water lines?

You may call the Before U Dig (BUD) Center by simply dialing 811 or at (800) 752-6007 for information locating your utility lines. When calling into the center, the One Call agent will ask you a series of questions concerning the dig site. The questions that will be asked were designed to comply with the KRS 367.4911 as well as input from it’s members. The Danville Water Department will only mark it’s water mains and the service line to the water meter. It is the responsibility of the customer to locate the service lines on their property from the meter on the structure.

3. Is my water meter actually read every month?

Your meter is read bi-monthly. Commercial and Water District meters are read monthly. The only exceptions to this are extreme weather conditions that prohibit the service workers from accessing your meter or something blocking access to your meter jar (i.e. an automobile parked over your meter jar, debris piled on top of your meter, etc.).

It is your responsibility to maintain a clear area around your meter jar.

4. How can I lower my water bill?

• Take showers instead of baths


• Turn off water while brushing your teeth


• Fill the sink with water when shaving rather than letting the water run


• Avoid watering your lawn during the heat of the day to prevent loss due to evaporation


• Collect rain water and use it to water your flowers


• Repair dripping faucets and running toilets immediately


• Know the location of your shut-off valve in case a water line leak occurs


• Replace old water-wasting toilets with new 1.6 gallon flush toilets

5. How much water will I use doing ordinary things, such as washing clothes or taking a shower?

• Toilet Flush: 5 - 7 Gallons


• Hand Washing: 2 Gallons with the tap running


• Dishwasher: 15 Gallons


• Shower: 25 - 50 Gallons


• Bath Tub: 36 Gallons


• Clothes Washer: 30 - 60 Gallons

6. Can a small leak (such as a toilet leak) increase my bill very much?

A typical toilet can leak around 2 gallons per minute. If this is not repaired, a toilet can leak up to 3,000 gallons of water a day. A pipe with a small leak can leak from 24,000 gallons to 394,000 gallons of water in one month’s time.

7. How can I prevent frozen pipes?

Take these steps before cold weather sets in:

• Wrap exposed pipes with insulating material.
  
• Block air passages into crawl spaces and basements.
  
• Remove hoses from outside faucets and be sure to fix any leaky outside faucets.
  
• Know where your shut-off water valve is located. This valve should be used in the event of a burst pipe or significant leak.

Tips during freezing weather:

• Make sure that heat reaches your pipes. If your pipes are in a cabinet under the bathroom or kitchen sink, leave the cabinet doors open so heat can get in.
  
• Keep a trickle of water running during periods of low usage and particularly on sub-zero nights.
  
• The trickle should be a steady stream the size of the lead in a pencil.

If you have a frozen pipe:

• Simply wait for the pipe to thaw, if at all possible.
  
• Never use an open flame to thaw a pipe, since you could start a fire.
  
• Call a plumber and get professional help, if all else fails.

8. Where can I call to have my meter turned if I have a leak?

In the event you have a leak and you cannot turn your water off, you can call City Hall Monday - Friday, 8:30 am - 5:00 pm, at (859) 238-1200. After hours or nights and weekends, please call (859) 238-1241.

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Water Treatment

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1. What Law Keeps My Drinking Water Safe?

Congress passed the Safe Drinking Water Act (SDWA) in 1974 to protect public health by regulating the nation's public drinking water supply and protecting sources of drinking water. The SDWA is administered by the U.S. Environmental Protection Agency (EPA) and its state partners.

2. Where Can I Find Information About My Local Water System?

Since 1999, water suppliers have been required to provide annual Consumer Confidence Reports to their customers. These reports are due by July 1 each year, and contain information on contaminants found in the drinking water, possible health effects, and the water's source. These are mailed out annually or can be requested by contacting the Danville Water Treatment Plant at (859)238-1241 for customers in the local area.

3. I don't like the taste, smell, or appearance of my tap water. What's wrong with it?

Even when water meets EPA's standards, you may still object to its taste, smell, or appearance. EPA sets secondary standards based on these aesthetic characteristics (not health effects) which water systems and states can choose to adopt.

Common complaints about water aesthetics include:


Temporary cloudiness (typically caused by air bubbles).

Chlorine taste (which can be improved by letting the water stand exposed to the air).

4. How will I know if my water isn't safe to drink?

Your water supplier must notify you by newspaper, mail, radio, TV, or hand-delivery if your water doesn't meet EPA or state standards or if there is a waterborne disease emergency. The notice will describe any precautions you need to take, such as boiling your water.

Follow the advice of your water supplier if you ever receive such a notice. The most common drinking water emergency is contamination by disease-causing germs. Boiling your water for one minute will kill these germs. You can also use common household bleach or iodine to disinfect your drinking water at home in an emergency, such as a flood.